Interstate moving consumers have federally protected rights under 49 CFR Part 375. These include the right to a binding estimate, a 30-day claim acknowledgment window, the right to inspect your shipment before signing delivery, and the right to file a complaint with the FMCSA if your rights are violated. Here is the complete protection guide.
What federal rights apply to interstate moves?
| Right | What it means | | --- | --- | | Written estimate | Binding or non-binding, provided in advance | | "Your Rights and Responsibilities" booklet | Movers must give you this FMCSA document | | Inspection before signing | Check your shipment at delivery | | Claim acknowledgment | Carrier must acknowledge within 30 days | | Complaint rights | File with FMCSA for violations |
Confirm your quote against the moving cost calculator and your Bill of Lading.
What rights apply to intrastate (in-state) moves?
State law governs same-state moves, usually through a utilities commission or DOT. Protections vary, so check your state agency. Verify any mover via our licenses guide.
What is the hostage-load prohibition?
It is illegal for a mover to hold your belongings hostage for payment above your binding estimate. If this happens, contact FMCSA immediately — see our moving scams guide.
What are your delivery-window rights?
Carriers must deliver within the agreed window and notify you of delays. Persistent failures are reportable violations.
What are your binding-estimate rights?
A binding or binding-not-to-exceed estimate caps your price. Movers cannot demand more than allowed for the listed services and weight.
How do I report a violation?
- File an FMCSA complaint at 1-888-368-7238 or fmcsa.dot.gov.
- Contact your state attorney general (intrastate).
- File with the BBB.
- Pursue a damage claim for losses.
Protect yourself by booking verified carriers — compare household movers and request quotes on moving.art.