Filing a moving damage claim requires: photos of damage taken at delivery, your Bill of Lading, the carrier's insurance certificate, and a written claim filed within the timeframe on your contract (typically 9 months for interstate moves). Carriers must acknowledge within 30 days under FMCSA rules. Here is the full process.
What documentation do I need?
- Timestamped photos of every damaged item (and the box)
- Your signed Bill of Lading and inventory
- The carrier's certificate of insurance
- Your original estimate and valuation choice
- A written description of each item's value
Knowing your coverage helps — review our moving insurance guide.
How do I file a damage claim step by step?
- Note damage on the delivery paperwork before signing.
- Photograph everything immediately.
- Submit a written claim to the carrier within the contract window.
- Include item descriptions, values, and supporting photos.
- Keep copies of all correspondence.
How long does the carrier have to respond?
Under FMCSA rules for interstate moves, carriers must acknowledge within 30 days and resolve (pay, deny, or offer) within 120 days.
What if the carrier ignores me?
| Step | Where to go | | --- | --- | | 1 | File an FMCSA complaint (1-888-368-7238) | | 2 | Contact your state attorney general | | 3 | File with the BBB | | 4 | Consider small claims court |
Your protections are detailed in our consumer rights guide, and if the company was fraudulent, see our moving scams guide.
What does a claim template include?
Carrier name and USDOT, your contract number, item descriptions, claimed values, photos, and a clear demand for repair or replacement. Use the moving cost calculator to document replacement values.
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